Everyone has a right to their own pain. Marley taught me that, and I've tried to impart that to both other angels and some of my assignment subjects, because acknowledging your need for help is important, and feeling worthy of it is also a first step. Case in point, an employee who's working late. May not seem like much of a big deal, but it is to them. People who are overworked can become depressed, and depression doesn't care how great or how little it affects the world.
So last night, I posed as a janitor and went to an office at midnight. There were a few people there; some of them were merely disappointing to be there, that's not as bad. They were waiting for work to come their way and killing time by watching tv shows on their computers. My real target was the guy they were waiting for, the one whose work they needed to check. It was taking hours longer than he expected, and he was frustrated with himself, felt guilty about the people he was holding up, and overall tired and sad.
When people are working late, they're grateful to see anyone, so just appearing creates a calming presence. Chatter is particularly helpful here: people in general at this point just want to be left alone, so you need to be short and to the point.
"You know, late nights are tough, but you wouldn't be here if you didn't have the skill for what you're doing. Lots of people couldn't hack it. But you've made it this far, and you know what you're doing, you know what you need to do. Not everyone does. You've got to be in the home stretch by now, and even if you're not, I admire your dedication"
I get a smile and move on. Back to Heaven, now MY job is done. Another good day.
Friday, November 13, 2009
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment